Service Agreements

Are you trying to maintain your computer systems with less budget and fewer staff? We can supplement your IT department or support your entire organization. Our service agreements take the guesswork out of IT support.

Service Agreements Categories:

Three categories of service agreements are offered to Peak Consulting clients. They are:

• Scheduled Monthly Hours - Annual agreement where a predetermined number of service hours is scheduled for each month.
• Block Hour Purchase - Agreement to purchase a number of hours which are used up on an ad-hoc basis within 12 months.
• Labour Hire - Agreement to purchase a number of continuous hours whereby a Peak Consulting Technician attends your site/s and provides technical services under your direction as a member of your staff.

A service agreement with Peak Consulting requires an agreed number of hours paid in advance to enable us to offer a reduction in our standard consultancy rates. Additionally however, a service agreement has other significant benefits.

Benefits of Service Agreements

• Reduced IT consultancy rates in regard to your systems design and planning requirements.
• Combined expertise of all Peak Consulting technical resources when serious/urgent problems arise.
• Consistency in methodology, set-up, technical practices.
• Dependability, reliability, experience and technical know-how.
• Priority response.
• Ability to accelerate change activity across the organisation without increasing permanent staff numbers.
• Reduction in accounting and administrative paperwork with one invoice per month (or per block hour purchase) for all technician attendances.
• Written record of service attendance and work carried out by Peak Consulting Technicians.

Once established, Scheduled Monthly Hours agreements retain their discounted agreement rates for twelve months despite subsequent rate increases. Block Hour Purchases are discounted by the same percentage as Scheduled Monthly Hours agreements, but are calculated as a discount from the standard consultancy rates at the time of purchase. A minimum of fifty hours is required for block hour purchases.

To establish a service agreement with Peak Consulting simply takes a telephone call or email. The initial on-site consultancy is free and will lay the foundation for a relationship that is guaranteed to exceed your expectations.